General Inquiries

For questions about Ehuku’s platform, features, pricing, or user support, please contact our Customer Success team at [email protected]. To help us respond promptly, include:

• Your full name and affiliated organization
• A concise description of your question or request
• Any relevant links or documentation

Subject line suggestions: "General Inquiry" or a brief descriptor of your question. Our team will route your message to the appropriate specialist and reply as soon as possible.

Developer Submissions

Developers submitting apps, integrations, or plugins for Ehuku should direct their submission to [email protected] with the subject line “Developer Submission.” Please include the following to expedite review:

• Project name and a succinct overview
• Target platforms, compatibility notes, and any dependencies
• API references, SDKs, endpoints, and comprehensive documentation links
• Security considerations, data flow, and privacy implications
• Proposed timeline and any required resources from Ehuku

Our Partnerships and Engineering teams will assess your submission and provide next steps or any additional information required. Email should clearly mark the submission type in the subject line for faster routing.

Response Times

Ehuku maintains transparent expectations to help you plan accordingly. Typical timelines are:

• General inquiries: 1–2 business days
• Developer submissions: 3–5 business days for initial review and guidance
• Urgent requests: acknowledgments within hours during business hours when marked as urgent

Business hours are Monday through Friday, 9:00 AM to 6:00 PM UTC. Messages received outside these hours are queued and addressed on the next business day.

Privacy and Handling

By contacting Ehuku, you consent to our use of your provided information to respond to your inquiry. We handle personal data in accordance with our Privacy Policy and applicable data protection laws.